Landlord FAQ

If you’re an existing landlord, we sincerely thank you for being a loyal client of the McLennan team. If you’re a new landlord, welcome to McLennan Real Estate. We’ll do our very best to provide you with the most professional property management service available.

What services are covered by the leasing fee?
  • For Lease board erected at the property
  • Open for inspections conducted — keys are not handed out to prospective tenants. Our staff members are in attendance at all inspections
  • Our property is displayed on all the major real estate websites, as well as our own
  • Copies of our rental list are handed out daily
  • Rental applications must include three references including previous rental history, work employment and financial details
  • All references are checked vigorously
  • The legal lodging of bond monies and paperwork with the Residential Tenancies Bond Authority (RTBA)
  • Preparation of Lease Agreement
  • Production of a detailed Condition Report and photographs
  • Advising the appropriate utilities regarding connections (water, electricity and gas)
What services are covered by the management fee?
  • Rent collection
  • Routine inspections — regular inspections are carried out and a detailed report is sent to you
  • Attendance at the Victorian Civil and Administrative Tribunal (VCAT) on your behalf when required
When will I receive my statements?

We can process your statement either monthly or fortnightly. Your rental monies will be directly deposited into your nominated bank account.

Who handles the payment of my accounts?

We can arrange for all accounts related to your investment property to be sent directly to us and paid from your rental monies. These include Council Rates, Water Rates, Insurance, Owner’s Corporation fees and any maintenance accounts.

What do I give my accountant at the end of the financial year?

We can supply you with a summary of all income and expenditure for the financial year.

Can you handle insurance claims on my behalf?

Upon request, we will handle all your insurance claims. A handling fee will apply.

What do I do about Landlord's insurance?

Ask us about arranging Landlord’s Insurance Cover. A very reasonable annual premium will cover you for such things as malicious damage and loss of rent.

What is a property condition report?

This is a report that is compiled at the commencement of a tenancy prior to your tenant moving into the property. This report outlines the condition of the property at the commencement of the tenancy and is used when the tenant vacates to ensure that the property is left in the same condition. This is the last inspection carried out as soon as possible after the end of a tenancy, when the tenants have returned their keys. The Property Condition Report is used at this inspection and each item is checked off to make certain that the property is in the same condition as when the tenant took possession. It is at this inspection that any items that need to be rectified by the tenant are identified.

What is a Routine Inspection?

Routine inspections are conducted after a tenant takes possession of the property and are conducted every six to nine months. These inspections are essential to ensure that your property is being maintained to an acceptable standard and to identify any maintenance that may be required. A copy of the routine inspection report is forwarded to you after each inspection and should it be necessary, a member of the McLennan Real Estate Pty Ltd Property Management Team will contact you to discuss items noted on the report.


Routine inspections are essential to ensure that your property is being maintained to an acceptable standard.

How do tenants pay their rent?

Tenants have several options to pay their rent, leaving no excuse for late payments. – By cheque or money order – Internet Banking through their chosen financial institution – Direct debit from their nominated bank account, we will supply the tenant with our account details to arrange an automatic transfer.

What happens when a tenant stops paying rent?

When a tenant falls behind in their rental payments they are issued with a notice of breach advising them that they are behind and requesting that they rectify the problem. If this is not done within the stipulated time period then a termination notice is issued requiring that they vacate the premises.

When does the rent money get paid into my account?

At the end of every month all monies held, unless instructed otherwise, is paid to you by way of direct debit to your nominated bank account or by cheque. A statement is issued at the same time outlining the debits and credits for that month.

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